State Farm® Insurance Agent Frank Singleton

"Save yourself the headache! This branch cancelled my old policy instead of replacing it when my car was totaled by a comprehensive claim resulting in a $205 MONTHLY INCREASE. TRIPLE WHAT I WAS PAYING! Not only did they gaslight and lie to me saying they have no idea why my insurance went up TRIPLE, but my car was totaled December 2023. It’s April and I’m still dealing with billing issues! They don’t return calls and when they do they had no useful information that would help lower or change my bill. I spoke to Frank once in 5 months. They lie and say it’s getting situated and nothing was done because they were too lazy to actually do their job. Finally switched branches and my new agents office is now having to clean up their mess. It’s funny how another branch is situating it in a few days when this branch has taken months with still no results. The incompetence is crazy. I have no idea how these people still have jobs. Go anywhere but here"

"I stopped in to ask about the Drive Safe ＆ Save™ program. I talked to the nicest person named Sarah! 😊 She is so kind, patient and helpful! She is just like talking to a longtime friend! I know that this office really cares about helping their clients get the best coverage for the most reasonable price. I am so grateful to Sarah and Mr. Singleton for helping us."

"Sarah Vallone is the agent you need in your life. She gave me a call and was ready to go! She took all of my information, made sure all of the details were taken care of, and made the whole process of getting car insurance painless. She was also very pleasant to speak with! Stone, cold, 5⭐️⭐️⭐️⭐️⭐️ insurance agent!"

"I added a second vehicle to my auto policy and the monthly payment increased over $200. When I called this location to have the second vehicle added I was not informed of my new policy quote amount over the phone and had to find out via the State Farm app what my new monthly payment and quote would be. I received my insurance id cards the same day I requested my vehicle to be added via email and I later had to call customer service to cancel my policy after finding out on the Sate Farm app my monthly payment was over double the previous amount I was paying. I would have never agreed to the new payment installment amount or even added my car had I have known the price would be over double what I was already paying. State Farm customer service confirmed that my monthly payment was now over $430 from adding my second vehicle. This is so unprofessional and I had to switch to another insurance company to get a cheaper rate because of this and the insurance I carry now offers more coverage for both vehicles so I’m able to have more value for the money I’m paying. now feel like I was never a valued customer."

"The service was awesome. I had come in after learning about their Life Insurance policy, and Frank and Sarah helped break down how each of their policies worked and broke down the numbers in detail. They gave me a quote to think on it and I came back some time later to get signed up. Both Frank and Sarah are very friendly and engaging and did not hesitate to answer any of my questions! The process did not take too long either and I walked out with all the information I needed."

"Frank and his team go above and beyond. They’ve helped me in many situations and they always make sure I am taken care of. They go to battle for me and that means a lot. They always follow up with me right away. That stands out a lot because a lot people don’t communicate enough. I recommend my entire family here and I tell my friends as well. You will honestly be in the best hands possible. This is my honest review because I’ve dealt with horrible and even decent or ok insurance agencies. This team stands out amongst all."

"5 🌟 across the board. Want to thank Frank and the whole team. I had some issues with finding someone who could provide better coverage for less. After years with another insurance company. Everyone I spoke with was very friendly and helpful. Making sure I had the best options for my vehicles, and more. Thanks again. Definitely recommend giving them a call!"

"It's been quite a while since I've had to shop for auto insurance. Peter was great at helping me understand the various options and was quick to run a few tweaks. We arrived at a great rate with really good coverage that was quite a bit lower than my 2nd choice. Peter was also a big help in bundling my home. Due to recent increases in home value and materials we increased my replacement cost by over $100K, but in the end the new rate we just a few dollars higher than my antiquated coverage. I'm pleased this was reworked and explained the way it was. I recommend everyone check out State Farm and if the Reading area Frank Singleton's office is a great place to start."

"First-time homebuyer Home & Auto bundled insurance. MY sales rep, Peter M., was very friendly and helpful. He explained how different aspects of insurance work and walked me through several number scenarios. Peter offered upselling like any decent salesperson should, but was not pushy. I have already referred family to him!"

"Rueben was very friendly , professional and helpful. He helped us save so much money once we switched from our previous insurance company. I was shocked how much we are saving every month. I would absolutely recommend anyone to compare their rates now to what State Farm can offer."