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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joshua Cutts

November 19, 2024

5  out of  5
rating by Joshua Cutts
"Frank has been so incredibly helpful. I’ve had something of an income crunch lately, and was prepared to take drastic measures to save - but Frank had some much better options up his sleeve that are saving me some money each month without sacrificing the coverage I was prepared to surrender. Very grateful customer here!"
We responded:
"Joshua, thank you so much for the review and kind words!! It was my pleasure to work with you yesterday to find solutions that help you with your insurance needs now and into the future. Please let me know if there's anything else I can do to help."
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William Bruno-Falu

September 24, 2024

5  out of  5
rating by William Bruno-Falu
"Hello, I recently had the pleasure of working with Sarah, an exceptional insurance agent, who guided me through the importance of life insurance. From our very first conversation, I was struck by her kind and warm personality, it felt like talking to a friend I’ve known for years. Sarah is an outstanding listener who truly took the time to understand my needs and concerns. She walked me through the process step by step, ensuring I felt comfortable and informed at every turn. I appreciated how she answered all my questions thoroughly and even offered valuable advice on considerations I had never thought about before. Her expertise, combined with her genuine care for her clients, makes her an invaluable resource in the world of insurance. Especially being most of this can be done online at home or over the phone, I can’t recommend Sarah highly enough for anyone seeking guidance on life insurance or any related matters. Thank you, Sarah, for making this experience so positive!!! I would also like to include Anjelica as I arrived a bit early meeting with Sarah. I was greeted by Anjelica and could just feel I was in the right place and her presence radiated kindness. Thank you for employing these amazing women."
We responded:
"Thank you so much for sharing your wonderful experience with Sarah! It's fantastic to hear how her kind and warm personality made you feel at ease, like talking to an old friend. Sarah's dedication to understanding your needs and ensuring you felt comfortable and informed throughout the process truly shines through in your review. We're also delighted to hear that Anjelica made a positive impression on you as well. It's great to know that her kindness and welcoming presence added to your overall experience. Your kind words mean a lot to us, and we're grateful to have such amazing team members like Sarah and Anjelica. Thank you for your high recommendation!"
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Alice Richards

May 11, 2024

5  out of  5
rating by Alice Richards
"A great place to do business with. Local, friendly, and always helpful!"
We responded:
"Thank you for your kind review! We're delighted to hear that you had such a positive experience with us. We strive to provide a friendly and helpful environment for all our customers. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!"
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Gabby S

April 8, 2024

1  out of  5
rating by Gabby S
"Save yourself the headache! This branch cancelled my old policy instead of replacing it when my car was totaled by a comprehensive claim resulting in a $205 MONTHLY INCREASE. TRIPLE WHAT I WAS PAYING! Not only did they gaslight and lie to me saying they have no idea why my insurance went up TRIPLE, but my car was totaled December 2023. It’s April and I’m still dealing with billing issues! They don’t return calls and when they do they had no useful information that would help lower or change my bill. I spoke to Frank once in 5 months. They lie and say it’s getting situated and nothing was done because they were too lazy to actually do their job. Finally switched branches and my new agents office is now having to clean up their mess. It’s funny how another branch is situating it in a few days when this branch has taken months with still no results. The incompetence is crazy. I have no idea how these people still have jobs. Go anywhere but here"
We responded:
"Gabby, I apologize that you had so many issues. We replaced your vehicle when you purchased a new one after your old vehicle was totaled. The new vehicle costs more than your old vehicle. I explained the billing situation to you over the phone and you didn't like my response so you hung up on me. Unfortunately, changing to a different office is not going to fix your bill no matter how much they try to clean it up. "
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jeff ray

February 29, 2024

5  out of  5
rating by jeff ray
"I stopped in to ask about the Drive Safe & Save™ program. I talked to the nicest person named Sarah! 😊 She is so kind, patient and helpful! She is just like talking to a longtime friend! I know that this office really cares about helping their clients get the best coverage for the most reasonable price. I am so grateful to Sarah and Mr. Singleton for helping us."
We responded:
"Jeff, thank you so much for the 5-star review and your kind words!! Sarah is awesome and we're very lucky to have her. Please let us know if there's anything else that you need."
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Carl robinson

February 23, 2024

5  out of  5
rating by Carl robinson
"Very helpful and informative. Always there when I need them. Thank you for all the help."
We responded:
"Thank you for the 5-star review, Carl!! Please let us know if there's anything else we can help you with."
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Anjelica Eneias

February 23, 2024

5  out of  5
rating by Anjelica Eneias
"Sarah Vallone is the agent you need in your life. She gave me a call and was ready to go! She took all of my information, made sure all of the details were taken care of, and made the whole process of getting car insurance painless. She was also very pleasant to speak with! Stone, cold, 5⭐️⭐️⭐️⭐️⭐️ insurance agent!"
We responded:
"Thank you Anjelica, you are awesome!! I'm glad Sarah was able to get you covered. She is one of the best in the business."
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Julie Wentzel

February 6, 2024

5  out of  5
rating by Julie Wentzel
"Very helpful and friendly service"
We responded:
"Thank you so much for the 5-star review, Julie!! I am glad we were able to assist you and please let us know if there is anything else you need."
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Daniel L

January 15, 2024

1  out of  5
rating by Daniel L
"I added a second vehicle to my auto policy and the monthly payment increased over $200. When I called this location to have the second vehicle added I was not informed of my new policy quote amount over the phone and had to find out via the State Farm app what my new monthly payment and quote would be. I received my insurance id cards the same day I requested my vehicle to be added via email and I later had to call customer service to cancel my policy after finding out on the Sate Farm app my monthly payment was over double the previous amount I was paying. I would have never agreed to the new payment installment amount or even added my car had I have known the price would be over double what I was already paying. State Farm customer service confirmed that my monthly payment was now over $430 from adding my second vehicle. This is so unprofessional and I had to switch to another insurance company to get a cheaper rate because of this and the insurance I carry now offers more coverage for both vehicles so I’m able to have more value for the money I’m paying. now feel like I was never a valued customer."
We responded:
"Hi Daniel, I'm sorry to hear that you had a poor experience. As an existing customer, once you have purchased a vehicle and request to add it to the policy, we add it to the policy because you have to carry insurance on it. There is a premium associated with each vehicle that is included on the policy. I understand being unhappy with the premium and I would encourage anyone to explore their options if they feel that they can get a better value for their money. I assure you that I care for each of my customers and strive to provide the best value and not just the cheapest rate."
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Ricky Picon

November 6, 2023

5  out of  5
rating by Ricky Picon
"The service was awesome. I had come in after learning about their Life Insurance policy, and Frank and Sarah helped break down how each of their policies worked and broke down the numbers in detail. They gave me a quote to think on it and I came back some time later to get signed up. Both Frank and Sarah are very friendly and engaging and did not hesitate to answer any of my questions! The process did not take too long either and I walked out with all the information I needed."
We responded:
"Ricky, thank you so much for the review and the kind words!! I know Sarah was very excited to help you get your life insurance in place. It was a pleasure helping you pick the right policy and I'm glad we were able to help you put such a meaningful policy in place."
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Joseph Tricarico

October 12, 2023

5  out of  5
rating by Joseph Tricarico
"Came for the beard, stayed for the great insurance rates"
We responded:
"Hi Joseph, thank you so much for the positive review!! Not only is it 5-stars, but you threw two compliments in there also. I appreciate you. If there is anything you need, please let us know. We're happy to have you as a customer. "
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Michael Murphy

September 19, 2023

5  out of  5
rating by Michael Murphy
"Outstanding team and agent. One of the best in the area."
We responded:
"Michael, thank you so much for your kind words! We're thrilled to hear that you consider our team and agent to be outstanding and among the best in the area. Providing top-notch service is our priority, and your feedback is truly appreciated. If you ever need further assistance or have any questions, please feel free to reach out. We're here to serve you, and we look forward to continuing to meet your needs. Thanks for choosing us!"
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Bo Hannum

September 12, 2023

5  out of  5
rating by Bo Hannum
"Frank and his team go above and beyond. They’ve helped me in many situations and they always make sure I am taken care of. They go to battle for me and that means a lot. They always follow up with me right away. That stands out a lot because a lot people don’t communicate enough. I recommend my entire family here and I tell my friends as well. You will honestly be in the best hands possible. This is my honest review because I’ve dealt with horrible and even decent or ok insurance agencies. This team stands out amongst all."
We responded:
"Patrick, thank you much for the kind words. We are always here to help you however we can!!"
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Tabby C.

February 23, 2023

5  out of  5
rating by Tabby C.
"highly recommend! would give 6 stars if i could."
We responded:
"Thank you, Tabby!! I appreciate you leaving a review. Maybe Google will make a 6 star review just for us."
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Daniel Sims

February 23, 2023

5  out of  5
rating by Daniel Sims
"5 🌟 across the board. Want to thank Frank and the whole team. I had some issues with finding someone who could provide better coverage for less. After years with another insurance company. Everyone I spoke with was very friendly and helpful. Making sure I had the best options for my vehicles, and more. Thanks again. Definitely recommend giving them a call!"
We responded:
"Daniel, we appreciate your feedback and I'm glad we could help you!! Please let me know if there's anything else you need."
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Alyssa Mahan

February 23, 2023

5  out of  5
rating by Alyssa Mahan
"Great service and friendly! Thank you to Frank and his team!"
We responded:
"Thank you, Alyssa!!"
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Deanna Shudy

February 23, 2023

5  out of  5
rating by Deanna Shudy
"Kylie is very knowledgeable and helpful. The plans are comprehensive and affordable. Thank you Frank Singleton State farm!"
We responded:
"Deanna, thank you for the wonderful review. We appreciate it. I will pass on your praise to the team."
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Christa S.

February 23, 2023

5  out of  5
rating by Christa S.
"Kylee was great! Very helpful and patient with my many questions."
We responded:
"Hi Christa, thank you for the 5-star review. Kylee certainly is one of the best in biz!! "
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Valerie O.

February 23, 2023

5  out of  5
rating by Valerie O.
"Nothing but great things to say about Frank and his team! They're always so friendly and helpful with any policy questions I have."
We responded:
"Valerie, thank you for the 5-star review and kind words. Please let us know if there is anything else we can help you with in the future."
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Patti Carson

September 18, 2022

5  out of  5
rating by Patti Carson
"I have nothing but amazing things to say about State Farm Agent Frank Singleton and his team. I highly recommend them."
We responded:
"Thank you so much for the 5-star review, Patti!!"
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Sheyla Ramos

September 16, 2022

5  out of  5
rating by Sheyla Ramos
"Pete was a great. He helped get me a good quote for car insurance😌 ."
We responded:
"Sheyla, thank you for the review. I am happy to hear that Pete was able to help you!! Please let us know if there's anything else you need."
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Richard Irwin

May 3, 2022

5  out of  5
rating by Richard Irwin
"Knew products and my needs well and was patient in explaining to me. Thanks"
We responded:
"Richard, thank you for the review!! I’m glad we were able to help you understand what you’re insurance will cover. Please let us know if there’s anything else we can help you with."
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Jeff Rissmiller

April 20, 2022

5  out of  5
rating by Jeff Rissmiller
"It's been quite a while since I've had to shop for auto insurance. Peter was great at helping me understand the various options and was quick to run a few tweaks. We arrived at a great rate with really good coverage that was quite a bit lower than my 2nd choice. Peter was also a big help in bundling my home. Due to recent increases in home value and materials we increased my replacement cost by over $100K, but in the end the new rate we just a few dollars higher than my antiquated coverage. I'm pleased this was reworked and explained the way it was. I recommend everyone check out State Farm and if the Reading area Frank Singleton's office is a great place to start."
We responded:
"Hi Jeff, I can't thank you enough for the review!! I'm glad that Peter was able to take the time to go through options with you and make sure that you're properly covered. I hope you have peace of mind knowing that you have the correct coverage on your Home Owners Insurance policy and that we're here to help you if anything ever happens. Thank you for trusting us to insure your home and auto and, again, for the review. - Frank"
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Matt Yetter

March 31, 2022

5  out of  5
rating by Matt Yetter
"Excellent place to do insurance with!"
We responded:
"Matt, thank you for the 5-stars!! We're always happy to help however we can with all of your insurance needs."
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Kevin Lugo

March 31, 2022

5  out of  5
rating by Kevin Lugo
"First-time homebuyer Home & Auto bundled insurance. MY sales rep, Peter M., was very friendly and helpful. He explained how different aspects of insurance work and walked me through several number scenarios. Peter offered upselling like any decent salesperson should, but was not pushy. I have already referred family to him!"
We responded:
"Kevin, I'm so glad that we were able to help you with your home insurance and auto insurance. I am also happy to hear that Peter was not pushy throughout the process. It is our goal to make you aware of what options are available to you so that we can help guide you through the process of getting a policy that is right for your particular situation. If there is anything we can help you with in the future, please let me know. - Frank Singleton"